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Debit Card Chargebacks


Event Details*
Thursday, April 1, 2021
Time: 2:00 PM – 3:00 PM 

Webinar; 1.2 AAP, APRP CEU Eligible
Learning Level: Beginner

Event Registration**
Member Price:     $225.00
Non-Member Price:   $325.00

Session Description:

Learn common chargeback reasons for Visa and MasterCard and how to dispute resolution calls in this new session.

This basic course provides attendees with an overview of the debit card network chargeback and representment processes from an Issuer perspective. Using actual Issuer dispute cases, this course explores basic concepts to prepare attendees for more advanced sessions.

Attendees will leave the session with an understanding of:

  1. How the debit card network compares with appropriate laws and regulations;
  2. Consumer vs. corporate card disputes definitions;
  3. The dispute and chargeback process;
  4. How to document the most common chargeback reasons;
  5. How to identify disputes that do not qualify for a chargeback.

Rayleen M. Pirnie, Director, Risk & Fraud, NEACH


  • Card Department
  • Compliance Officers (Auditors)
  • Risk Management
  • Management & Senior Management
  • Bank Investigators
  • AAPs and APRPs wanting to earn continuing education credits

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*Please note that the access information will be sent to you in a separate email upon receipt of payment.  Access information and support are only provided during normal business hours.
** This event is part of the NEACH Education Club.  Members who join the Club save $75 off the cost of this event.

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