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Telephone Communication Protection Act: Reach Your Customers & Mitigate Legal Risk


Event Details*
Tuesday, June 4, 2019
2:00 pm - 3:00 pm
1.2 AAP & APRP CEU Eligible

Event Registration**
Member Price:         $195.00
Non-Member Price:  $295.00

The FCC is actively registering consumer complaints and taking action to bar financial institutions from making unsolicited contact with customers. From small companies, to banking giants like Bank of America and Wells Fargo, the financial industry has been rocked by multimillion-dollar lawsuits over the TCPA.  For many community banks and credit unions, the TCPA is not outlined in policies and procedures, rather it is adhered to informally.  Because of the legal risk associated with the TCPA – including having to pay damages of as much as $500 to $1,500 per call – your institution needs to adopt a formal TCPA-related policy. Regardless of your current approach to TCPA compliance, now is the time to review, revise, and update your customer contact policies.  In this webinar, we will review problematic areas of TCPA guidelines, as well as the FCC's recent interpretations of the TCPA. By examining recent litigation related to unsolicited customer communications, you will better understand your institution's potential legal risk. We will discuss recent developments in the FCC's complaint process, so you can prepare to meet this compliance burden in 2019 and beyond!  After you attend this webinar, you will be prepared to maintain better communications with customers, while simultaneously avoiding costly class actions and other TCPA-related litigation.

*Please note that the access information will be sent to you in a separate email upon receipt of payment.  Access information and support are only provided during normal business hours.
** This event is part of the NEACH Education Club.  Members who join the Club save $65 off the cost of this event.
**Receive 90 day access on this session beginning on requested start date.

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