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Sticky Situations: Handling Consumer EFT Disputes 2021


Event Details*
Tuesday, March 9, 2021
2:00 PM – 3:30 PM
Webinar & Complimentary Recording; 1.8 AAP, APRP CEU Eligible

Learning Level: Intermediate

Event Registration**
Member Price:     $225.00
Non-Member Price:   $325.00

Updated for 2021 with real-world cases, this session is expanding the scope to encompass ACH AND debit card disputes! The session will also compare corporate claims vs. consumer. 

This interactive, fast-paced session focuses on some of the most common "sticky" ACH and debit card disputes, providing attendees with a firm understanding of what is required to maintain compliance with Regulations/laws and the Network rules. Attendees will try their hand at solving real issues while balancing compliance obligations with service.

Attendees will:

  1. Explore the most common regulator findings of non-compliance.
  2. Identify appropriate actions for consumer vs. corporate claims.
  3. Categorize dispute types with the appropriate response.
Rayleen M. Pirnie, Director, Risk & Fraud, NEACH

  • ACH Operations staff
  • ACH Managers
  • Compliance Officers (Auditors)
  • Electronic Payments professionals 
  • Fraud
  • Frontline Staff
  • Internal Auditors
  • Investigators
  • Management & Senior Management
  • Risk Management 
  • Risk Officer
  • AAPs and APRPs wanting to earn continuing education credits. 

You might also like:
  • ACH Fraud: The Rules and Beyond
  • Fraud Investigations 101

*Please note that the access information will be sent to you in a separate email upon receipt of payment.  Access information and support are only provided during normal business hours.
** This event is part of the NEACH Education Club.  Members who join the Club save $75 off the cost of this event.

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