Event Details*
Wednesday, April 16, 2025
2:00 - 3:30 pm ET
Webinar; 1.8 AAP/APRP CEU Eligible
Level: Intermediate
Event Registration**
Member Price: $200
Non-Member Price: $350
**Price listed is per person and does NOT allow additional registrations for free.
Consumer protection is an important aspect of every institution’s daily operations and Regulation E continues to become more complex every year. As a result, institutions are often faced with “sticky situations” while they attempt to balance payment rules with federal consumer protection requirements. An improper balance can lead to non-compliance of federal law.
In the second session of the three-part series, we’ll examine actual cases from both the EFT payment network rules and through the Regulation E lens to help attendees refine their internal procedures to increase compliance.
From “what-went-wrong” in actual cases to identifying options for institutions who are investigating claims, this course will establish a solid foundation that attendees can use to gauge the success of their own consumer protection investigations program.
Note: Attendees should have a solid working knowledge of Regulation E and dispute handling procedures at your institution prior to attending this session. We encourage attending Unauthorized EFTs and Regulation E prior attending Sticky Situations 1 or 2.
In this intermediate, interactive session, attendees will:
• Dissect common Regulator and CFPB findings to uncover common issues.
• Examine frequently misunderstood compliance requirements.
• Distinguish “unauthorized” from “authorized” consumer claims using the Official Commentary and FAQs.
• Analyze when a case is a “network” dispute vs. a Reg E claim.
• Test their knowledge.
Speakers:
• Mary Mumper-Morrison, AAP, APRP, CAMS, Advisor, NEACH Payments Group
• Rayleen M. Pirnie, BCJ, AAP, CERP, Advisor, NEACH Payments Group
Audience:
• AAPs
• ACH Coordinator
• ACH Receipt
• APRPs
• Audit Department
• BSA/Compliance
• Cards (Including Error Resolution Disputes)
• Electronic Banking
• Faster Payments/Emerging Payments
• Financial Institutions
• HR/Training Director
• Operations
• Payments Rules and Regulations
• Payments and Industry Trends
• Reg E
• Retail Banking/Front Line Staff
• Risk Management (Including Fraud Incidents)
• Training Director
You might also like:
• Unauthorized EFTs and Regulation E
• Sticky Situations: Reg E Compliance Tips Part 2
*Please note that the access information will be sent to you in a separate email upon receipt of payment. Access information and support are only provided during normal business hours.
**Price listed is per person and does NOT allow additional registrations for free.