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How to Respond to and Initiate Dishonored Returns and Contested Dishonored Returns


Event Details*
Friday, April 01, 2022
On-Demand; 1.2 AAP/APRP CEU Eligible
Learning Level: Intermediate

Event Registration**

Member Price: $225.00
Non-Member Price: $325.00

Dishonored Returns and Contested Dishonored are not transmitted nor are they received very often. As a result, when they are, they can often cause anxiety for the FI, who is either not sure how to initiate them or respond to them, or how to Contest a Dishonored Return when it received. There are many return reason codes to use in both cases. Offering this session will be a good resource for operations staff who may encounter, transmit or initiate Dishonored Returns or Contested Dishonored Returns.

In this session attendees will:

• Recognize when it is appropriate to initiate a Dishonored Return or a Contested Dishonored Return
• Distinguish when to contest a Dishonored Return
• Identify the most commonly used return reason codes to use for each

Kathleen Shea, AAP, APRP, CAMS, NCP, Director, Education, NEACH

• Operations

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*Please note that the access information will be sent to you in a separate email upon receipt of payment. Access information and support are only provided during normal business hours.
** This event is part of the NEACH Education Club. Members who join the Club save $75 off the cost of this event.

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