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Who’s Calling? Social Engineering Fraud 2022


Event Details*
Tuesday, August 9, 2022
2:00 - 3:30 pm ET
Webinar; 1.8 AAP/APRP CEU Eligible
Learning Level: Advanced

Event Registration**
Member Price: $225.00
Non-Member Price: $325.00

Updated for 2022! Social engineering manipulates individuals into divulging sensitive information for fraudulent purposes. Often, fraudsters will socially engineer various companies to gather a lot of info, then target the victim’s financial institution or financial services company. 

Social engineering has been one of the largest threats to an organization’s cybersecurity for some time. Unlike threat actors that use ransomware or zero-day exploits, a good social engineer doesn’t need technical skills to succeed, just a good ploy to play on any good customer service department. 

Everyone who works with consumers, from call centers to frontline staff, customer service to product development, can help detect and mitigate social engineering fraud – if you know what to look for! 

In this interactive webinar, using actual cases of social engineering, attendees will: 
• Explore videos demonstrating current methods used to compromise data. 
• Document common practices bad actors use to collect PII, including account credentials. 
• Recognize red flags of an attempt. 
• Create an action plan to increase internal security awareness and success.

Rayleen M. Pirnie, BCJ, AAP, CERP, Director, Risk & Fraud, NEACH

*Course prerequisite encouraged: understand the organizations current security structure, especially existing employee education, security protocols when handling or providing consumer-level data, etc.


• AAPs
• ACH Coordinator
• Audit
• Executive/Senior Management
• Operations
• Product Management
• Retail Banking/Front Line Staff
• Teller Training
• Training Director
• Associate Members
• Corporate Members
• Financial Institutions

You might also like:

• ACH Fraud: The Rules and Beyond
• Financial Elder Exploitation

*Please note that the access information will be sent to you in a separate email upon receipt of payment. Access information and support are only provided during normal business hours.
** This event is part of the NEACH Education Club. Members who join the Club save $75 off the cost of this event.

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