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Sorry for Your Loss!-Death Notification Entries


Event Details*
Tuesday, April 6, 2021
Time: 2:00 PM – 3:00 PM
Webinar & Complimentary Recording; 1.2 AAP, APRP CEU Eligible
Learning Level: Beginner

Event Registration**
Member Price:     $225.00
Non-Member Price:   $325.00

Often, financial institutions suffer losses due to the death of a customer whose post-death benefit payments do not get returned before being disbursed. Some of these losses occur due to front line staff not understanding what constructive knowledge is and how they should treat such notice.  This session is geared towards front line staff and reviews the importance of taking action when learning of a customer’s death. The session walks participants through how to identify communication challenges between retail and operations, as well as address front line staff knowledge of what action to take and the importance of their role in the process. 

Attendees will leave the session with an understanding of:

  1. Constructive knowledge;
  2. Definition of a Reclamation;
  3. Impacts of Reclamations on RDFIs.


Elyssa Morgan, Director, Membership, NEACH

This session is ideal for those with responsibilities in: 

  • ACH Operations staff
  • ACH Managers
  • Compliance Officers
  • Electronic Payments Professionals
  • Front Line staff
  • Training Directors 
  • AAPs and APRPs looking to keep up with Rules changes and wanting to earn CEUs

You might also like:

  • Short Short Version of the Green Book
  • Reclamations: Government vs. Commercial

*Please note that the access information will be sent to you in a separate email upon receipt of payment.  Access information and support are only provided during normal business hours.
** This event is part of the NEACH Education Club.  Members who join the Club save $75 off the cost of this event.

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