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How to Decipher the Dispute/Error Resolution Process

Description

Event Details*
April 1, 2019 to December 31, 2019
On-Demand; 1.2 AAP CEU Eligible

Event Registration**
Member Price:         $195.00
Non-Member Price:  $295.00

An ongoing challenge for front line staff is determining what type of error the account holder is reporting.  Is it a check issue, ACH entry, or maybe a debit card transaction? In order for front line staff to effectively handle account holder issues, it's important for them to be able to identify what type of transaction has posted. This session is designed to help front line staff distinguish these transactions in order to handle customer inquiries and disputes appropriately eliminating confusion for the consumer.



*Please note that the access information will be sent to you in a separate email upon receipt of payment.  Access information and support are only provided during normal business hours.
** This event is part of the NEACH Education Club.  Members who join the Club save $65 off the cost of this event.
**Receive 90 day access on this session beginning on requested start date.


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