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How to Respond to and Initiate Dishonored Returns and Contested Dishonored Returns


Event Details*
Thursday, April 1, 2021

On-Demand; 1.2 AAP, APRP CEU Eligible
Learning Level: Beginner

Event Registration**
Member Price:     $225.00
Non-Member Price:   $325.00

Session Description:

Have you received a Dishonored Return, and not know how best to respond to it?  Do you know what your options are for responding in a compliant way, with a good understanding of your responsibilities?  Have you received a return Entry that you question?  Has the RDFI indicated that the return was untimely, a duplicate, etc.?  What are your rights as an ODFI?  In this session, we will go over your options for both responding to and initiating a Dishonored Return or Contested Dishonored Return appropriately, in order to mitigate potential loss for your institution.

Attendees will leave the session with an understanding of:

  1. The most common return reason codes and how to use them appropriately;
  2. How to respond to a Dishonored Return Entry;
  3. How to dishonor or contest a Returned transaction received in error;
  4. Ways to reduce risk for potential loss. 


Kathy Shea, Director, Education, NEACH

  • ACH Operations staff
  • ACH Managers
  • Compliance Officers (Auditors)
  • Electronic Payments professionals 
  • Fraud
  • Risk Management 
  • AAPs and APRPs wanting to earn continuing education credits. 
You might also like:
  • Compliance Day Workshop
  • 2021 Industry Update

*Please note that the access information will be sent to you in a separate email upon receipt of payment.  Access information and support are only provided during normal business hours.
** This event is part of the NEACH Education Club.  Members who join the Club save $75 off the cost of this event.

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