Event Details*
Thursday, February 01, 2024
On-Demand; 1.2 AAP/APRP CEU Eligible
Level: Beginner
Event Registration**
Member Price: $150.00
Non-Member Price: $325.00
**$150 member registration fee includes 3 registrations. Additional members may be registered for $25/person. All members must be registered at the same time, and you must be logged in to receive this pricing.
The consumer payment landscape has become complex. It’s a far cry from the days when account holders just had cash, checks, and even cards to transact on their account. Over the past decade we have seen a digital transformation that has significantly changed human behavior including the way people make payments. In today’s environment we have a wide array of services such as account-to-account transfers to “pay people” services, bill payments, and even making payments over smart speaker devices! Having a solid understanding of the technology at play and the readily available consumer payment services offered at financial institutions is critical for those working in roles where customer interaction and support is a main part of what they do.
In this session, we explore commonly offered consumer payment services diving into topics such as the mobile and online banking platforms and the payment mechanisms regularly embedded as service offerings, core functionality associated with payment options, payment rail usage including operational and compliance considerations, and ending by discussing customer experience considerations.
Come join us as we dive into an introduction to the value of consumer payment services in banking.
Attendees will:
• Discuss which consumer payment services are available in the industry
• Describe digital transformation
• Demonstrate an understanding of how technology impacts payment offerings
Speaker:
• Mark Dixon, AAP, APRP, NCP, Vice President, Education, NEACH
Audience:
• AAPs
• Electronic Banking
• Retail Banking/Front Line Staff
*Please note that the access information will be sent to you in a separate email upon receipt of payment. Access information and support are only provided during normal business hours.
**$150 member registration fee includes 3 registrations. Additional members may be registered for $25/person. All members must be registered at the same time, and you must be logged in to receive this pricing.