Event Details*
Tuesday, September 17, 2024
2:00 - 3:30 pm ET
Webinar; 1.8 AAP/APRP CEU Eligible
Level: Intermediate
Event Registration**
Member Price: $150.00
Non-Member Price: $325.00
**$150 member registration fee includes 3 registrations. Additional members may be registered for $25/person. All members must be registered at the same time, and you must be logged in to receive this pricing.
While financial institutions have made great strides in identifying and responding to cases of possible senior exploitation, the scope of the problem continues to grow.
According to the AARP, older Americans are still losing an astounding $28.3 billion each year, and the National Council on Aging projects the number is actually over $36 billion every year. Cases range from scams of a few hundred dollars to full asset transfers that deplete the victim’s life savings.
As a trusted financial partner, financial institutions are uniquely positioned to further combat this growing problem. While admittedly challenging, especially when working with seniors who are embarrassed, scared of family reactions, or who have mental health issues such as dementia, staff in multiple areas of the institution can support a strong identification and resolution program.
A panel of experts will address:
• Typologies often tied to senior exploitation such as anomalous asset transfers and unexplained changes in power of attorney.
• Best practices for managing investigations including how to collect evidence of the activity, documenting case findings, internal escalation and notification, SARs, and more.
• Where to find valuable resources and information to strengthen your identification and response program.
• Community and national resources available for victims.
At the conclusion of this session, attendees will possess the ability to:
• Recognize red flags and patterns commonly used to exploit seniors and other vulnerable populations.
• Identify staff in the best position to detect possible exploitation.
• Explain critical components of effective escalation strategies and investigations.
• Document resources and continuing education available to financial institutions and seniors.
Speaker:
• Rayleen M. Pirnie, BCJ, AAP, CERP, Director, Risk & Fraud, NEACH
• Additional Speakers TBA
Audience:
• AAPs
• ACH Coordinator
• APRPs
• BSA/Compliance
• Cards (Including Error Resolution Disputes)
• Executive/Senior Management
• Financial Institutions
• Operations
• Payments and Industry Trends
• Reg E
• Retail Banking/Front Line Staff
• Risk Management (Including Fraud Incidents)
• Training Director
• Wires
*Please note that the access information will be sent to you in a separate email upon receipt of payment. Access information and support are only provided during normal business hours.
**$150 member registration fee includes 3 registrations. Additional members may be registered for $25/person. All members must be registered at the same time, and you must be logged in to receive this pricing.