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Sticky Situations: Reg E Compliance Tips Part 2: Members Only


Event Details*
Wednesday, September 21, 2022
2:00 - 3:30 pm ET
Webinar; 1.8 AAP/APRP CEU Eligible (per each session)
Learning Level: Intermediate

Event Registration**
Member Price: $225.00
Non-Member Price: Members Only

In this interactive two-part series, we will explore the complex and often misinterpreted world of Regulation E. From “what-went-wrong” in actual cases to Regulator expectations, and what’s “unauthorized” under the Reg to investigations, we’ll explore both debit card and ACH EFT disputes from a boots-on-the-ground perspective.

Take away action items, case tips, resources, and more.

Bring your questions along! Each workshop focuses on addressing attendee questions, concerns, investigations, and cases.

Attendees can submit cases in advance (NO PII!) where we will work thru the case together, with input from the facilitator and peer institutions. Once registered, send your case(s) to Rayleen at rpirnie@neach.org at least 2 weeks in advance of the next session.

Please note that The Sticky Situations: Reg E Compliance Tips sessions do not allow multiple users to register at no additional cost. The registration cost listed above is per person.

NOTE: We will NOT cover Reg E fundamentals in this course. Attendees should have a solid working knowledge of Regulation E, dispute handling at your institution, and the applicable EFTA options available.

In this 2-part intermediate, interactive series, attendees will:
• Dissect common Regulator and CFPB findings to find common issues
• Combine CFPB interpretations with common consumer claims
• Distinguish “unauthorized” from “authorized” consumer claims under Reg E
• Analyze when a case is a “network” dispute option vs. a Reg E claim
• Investigate true cases to determine the appropriate FI and consumer liability using Regulation E as a guide.
• Prepare an internal action items list to increase compliance and reduce exposure

Rayleen M. Pirnie, BCJ, AAP, CERP, Director, Risk & Fraud, NEACH

• AAPs
• ACH Coordinator
• Audit
• Card
• Card Processing
• Electronic Banking
• Executive/Senior Management
• Faster Payments
• Financial Institutions
• Operations
• Product Management
• Reg E
• Risk/Compliance
• Rule Book Contact
• Training Director

You might also like:
• Payments Compliance Symposium
• ACH Fraud: The Rules and Beyond
• ACH: Limitations of Warranty Claims 2022

*Please note that the access information will be sent to you in a separate email upon receipt of payment. Access information and support are only provided during normal business hours.

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