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2023 Sticky Situations: Reg E Compliance Tips Part 1: Members Only


Event Details*
Wednesday, April 19, 2023
2:00 - 3:30 pm ET
Webinar; 1.8 AAP/APRP CEU Eligible
Level: Intermediate

Event Registration**
Member Price: $225.00
Non-Member Price: Member Only

In this interactive session, we will explore the complex and often misinterpreted world of Regulation E. From “what-went-wrong” in actual cases to Regulator expectations, and what’s “unauthorized” under the Reg to investigations, we’ll explore both debit card and ACH EFT disputes from a boots-on-the-ground perspective.

Take aways include action items, investigation tips, resources, and more.
Bring your questions along! Each virtual workshop focuses on addressing attendee questions, concerns, investigations, and cases.

NOTE: We will NOT cover Reg E fundamentals in this course. Attendees should have a solid working knowledge of Regulation E, dispute handling at your institution, and the applicable EFTA options available. We encourage attending Unauthorized EFTs and Regulation E prior to this course.

In this intermediate, interactive session, attendees will:
• Dissect common Regulator and CFPB findings to uncover common issues.
• Combine CFPB interpretations with common consumer claims.
• Distinguish “unauthorized” from “authorized” consumer claims under Reg E.
• Analyze when a case is a “network” dispute option vs. a Reg E claim.
• Investigate true cases to determine the appropriate FI and consumer liability using Regulation E as a guide.
• Prepare an internal action items list to increase compliance and reduce exposure.

Rayleen M. Pirnie, BCJ, AAP, CERP, Director, Risk & Fraud, NEACH

• AAPs
• ACH Coordinator
• Audit
• Card
• Card Processing
• Electronic Banking
• Financial Institutions
• Operations
• Payment Strategy
• Reg E
• Retail Banking/Front Line Staff
• Risk/Compliance
• Training Director

You might also like:
• Payments Management Conference
• Payments Compliance Symposium

*Please note that the access information will be sent to you in a separate email upon receipt of payment. Access information and support are only provided during normal business hours.

**Please note that The Sticky Situations: Reg E Compliance Tips sessions do not allow multiple users to register at no additional cost. The registration cost listed above is per person.

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